IVR that sends every caller to the right place.
Multi-level call menus, auto attendants and outbound voice campaigns that greet callers professionally and route them to the right team without delay.
- Menus
- Multi-level, keypad input
- Routing
- Skills-based
- Hours
- Time and holiday rules
- Outbound
- Press-1 · Broadcast
- Management
- Web interface
Change call flows without a technician.
Menus, greetings, queues and time-based rules are managed from a web interface, so updates take minutes rather than a support ticket.
- Multi-level menus with keypad input
- Business hours and holiday rules
- Custom greetings and recordings
- Press 1
- Sales
- Press 2
- Support
- Press 3
- Billing
- After hours
- Voicemail
The right agent, first time.
Skills-based routing, queue priorities and overflow rules make sure callers reach someone who can actually help.
- Skills-based routing with agent ranking
- Place-in-line preserved in queues
- Overflow and closing-time rules
- Routing
- Skills-based
- Queue position
- Preserved
- Overflow
- Rules per queue
- Closed
- Voicemail or message
Outbound IVR and voice broadcast.
Send recorded messages to large lists for reminders, alerts, surveys and press-1 lead generation.
- Press-1 lead campaigns
- Appointment and payment reminders
- Post-call customer surveys
- Press-1
- Lead generation
- Reminders
- Appointments · payments
- Alerts
- Voice broadcast
- Surveys
- Keypad responses
What's included.
Multi-level call menus, auto attendants and voice broadcast, all configurable from the web.
Auto attendant
Every caller is greeted and routed automatically.
Time-based rules
Separate flows for business hours, weekends and holidays.
Voicemail
Unlimited voicemail boxes with email delivery.
Skills routing
Calls go to the agents best placed to help.
IVR reporting
See which options callers choose and where they hang up.
Customer surveys
Collect post-call feedback with keypad surveys.
What is an IVR?
IVR (interactive voice response) is an automated phone menu. Callers press keys or speak to choose an option and are routed to the right department or message.
Can I update the IVR myself?
Yes. IVRs are configured through a web interface, so you can change menus, greetings and routing rules whenever you need.
Can IVR be used for outbound calls?
Yes. Outbound IVR powers press-1 campaigns, voice broadcasts, reminders and surveys.
Can I connect numbers from other countries?
Yes. Local DID numbers from more than 75 countries can be pointed at any IVR.
Pairs well with
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